Terms and Conditions

Payments

Payment is currently an offline procedure, to be arranged with Carolyn Sykes after placing your order.

Tax: For deliveries outside the US, possible taxes and customs charges can be imposed when your parcel arrives at its destination. These customs charges and possible taxes are at your cost and are your own responsibility. We are not obliged to check or tell you about the customs and tax charges that may apply to you. To find them out, we advise you to ask the relevant authorities in your country.

Returns

According to Californian State Law, you have seven clear days within which you can return your ordered product or products to us, accompanied by a copy of the invoice. Delivery costs for the return are at your own expense. If you exercise your right to return, the vendor is obliged to reimburse (with the exception of delivery costs) the price of the returned products, within a maximum of thirty days from the date of receiving the goods. At all times, returned products that have been removed from their inner packaging (CDs or DVDs, for example), are incomplete, damaged or soiled will not be taken back. We undertake to reimburse or exchange any defective products, or those that do not match your order. In this case, please send us a detailed description of the problem in writing along with the product or products. We will then proceed, according to your choice, to exchange or reimburse the product or products. The request must be made within the fortnight immediately following delivery. Later requests cannot be accepted.

Address for returns:

Carolyn Sykes
Pacific Atlantic Harps
922 N Craig Ave
Pasadena
CA 91104-4118
USA

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